We all know that customer service is of great importance to any kind business, offline and online. A business is about having satisfied customers. For a business to thrive, it needs happy customers, and for happy customers, you have to strive to give quality products and a good service.
I always strive to answer any customer inquiry, as quickly as possible, sometimes, within a few minutes after they send their inquiry or request.
I often receive emails from customers, amazed at the prompt response, even if the response was a few hours after the receipt of their message. A few hours delay still seems to be a quick response by most people.
On rare occasions, some customers send an email, expecting a response in a few minutes, and if they don’t get it, they send another email, and then another one. I totally understand their anxiety, but one message is enough. The message will be read and a response will be sent as soon as possible.